Vinda says she had bad experiences with not one but two big banks before turning to Solarity for her refinance. 

“I started working on this refi with a large national bank, where my loan already was," Vinda explained. "The process was uncomfortable, awkward and ridiculous. I had to send all of my paperwork to Arizona and then wait to hear back on anything."

Vinda didn't hear anything. She was fed up and then got a referral for a bank in Seattle. "After seven weeks of that loan officer putting me off and ignoring me, I pulled my app," Vinda says, noting that got the loan officer's attention. 

Vinda knew she needed a change and turned to the expert Home Loan Guides at Solarity.

"Man, am I happy I did. We had things rolling within a week!" Vinda exclaimed. "I am a hairdresser and my clients value my opinion. I am recommending Solarity HIGHLY to everyone I can. I am so happy with Solarity, I could be in a commercial for you!"

Vinda appreciated the personalized service and our expert Home Loan Guides partnering with her every step of her refinance.

"If I hadn't gone through those two experiences with big banks, I'd still think you were great; but it's nice to see what Solarity can do compared to the big guys. I am very happy.”

 

Vinda, we are so happy you're happy and work hard to deliver this experience with every member.

 

 

Related articles

thumbnailfor User Navigating Solarity Credit Union desktop Website thumbnail

Remote refinance made easy: One member's story

When you work in the industry, you expect the best. Norma was impressed with Solarity in her professional role as an escrow officer and when we helped her with her own re...

thumbnailfor Jennifer with child holding a puppy

Refinancing with ease: Jennifer's story

Another large mortgage broker disappoints and in swoops Solarity's expert Home Loan Guides to save Jennifer's refinance. This thrilled Jennifer so much, she referred us t...

thumbnailfor Father with son on couch of new Home

Solarity soars in borrower satisfaction

Our team of expert Home Loan Guides do such a great job with personalized service that our borrowers continually rank their experience 93 out of 100.

What's your Solarity story?

We're on a mission to tell the stories of our members and how they are living their best lives. Do you have a Solarity story to share?